TheEspressoHouse.com provides free shipping on all electric espresso machines orders placed within the 48 contiguous Untied States (Commercial espresso machines and commercial grinders are excluded from free shipping).  In addition all merchandise totaling $75 (Seventy-five dollars) or more in value will receive free shipping to the 48 contiguous United States.

Cancellation of orders:

Orders can be canceled if the item has not yet shipped. Please notify TheEspressoHouse.com as soon as possible should you decide to cancel an order. We will reimburse your credit card for all orders that have not shipped.

For items that are canceled after they are shipped, you will be responsible for return shipping and insurance. Your account will be credited for merchandise cost once we receive the returned item. Canceled orders that have shipped must be returned unopened in original boxes.

Defective Merchandise:

Any merchandise found to be defective within the first thirty days of purchase may be returned to us for replacement. Contact TheEspressoHouse.com that we may provide you with a return authorization number. Should the item be found not to be defective a 20% service fee will be deducted from your credit and return shipping costs shall be forfited.

Please insure your parcel, provide us with your tracking number and ship using United Parcel Service (UPS), FedEx, or United States Postal Service (USPS). We will reimburse your shipping and insurance costs once your item is received.

Privacy Statement

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.

If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.

Terms of Use Statement

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.

Please be aware that you will be charged a 20% restocking fee on all packages (Items) that are returned to our facilities due to customer refusal. When a customer refuses delivery and the package comes back to us without warning or Return Authorization, it causes many issues and delays in our warehouse. Your account will be credited for the merchandise minus the 20% restocking fee and any shipping cost you paid will not be refunded. Also, the process of issuing your credit takes significantly longer when the package arrives without a previously issued Return Authorization Number.

 A chargeback fee of 20% will be assessed on all electric's returned incomplete and or damaged due to improper packaging. All claims for damage, defective merchandise, errors or shortages must be directed to us no later than 7 days after receipt of merchandise